Frequently Asked Questions (FAQs)

1. Is everything handmade?

Yes! Every single item is 100% handmade by me, Joman. Because of this, each piece is unique and may have slight variations from the photos. This is the charm of handmade!

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2. Can I customize the colors or design?

Absolutely! I love creating unique pieces. Please visit my [Custom Order] page to submit a request, or message me directly to discuss your ideas before purchasing.

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3. How do I care for my crochet doll?

• Spot clean only: Use a damp cloth with mild soap to gently wipe any stains.

• Do not machine wash: This may damage the safety eyes, texture, or shape of the doll.

• Air dry: Let it dry naturally away from direct sunlight.

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4. Are these products safe for babies or children?

Please note that my items are sold as collector's art dolls or decorations. They contain small parts (like safety eyes or accessories) which can be a choking hazard. Therefore, they are not suitable for children under 14 years of age and should be kept out of reach of babies and pets.

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5. Do you ship internationally?

Yes, I ship worldwide from the UK via Royal Mail. Shipping costs are calculated at checkout based on the weight of your order.

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6. What is your return policy?

I accept returns for ready-made items if you contact me within 14 days of delivery. However, custom orders, digital patterns, and sale items are non-refundable. Please read our {Terms & Policys}  for more details.

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7. How long will my order take to arrive?

• Ready-made items: Dispatched within 3-5 business days.

• Custom orders: Take 1-3 weeks to create.

• Shipping time: UK orders typically take 2-4 days, while international orders take 5-20 days depending on customs.